FAQ

What do I need to use Digiboo (system requirements)?

  • Internet connection for playback device registration (1-time only)
  • 50MB of available disk space
  • USB 2.0 storage device and available port; USB 3.0 recommended

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  • Windows® XP Service Pack 3 or later, with Windows Media Player 11
  • 32-bit or 64-bit editions of Windows Vista® or Windows 7, with Windows Media Player 12

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  • Click here Windows Media Player system requirements:

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Does Digiboo support MAC® computers?

  • Mac computers are not natively supported.  If you use Windows utilities for Mac (e.g., VMWare®, Dual Boot, or Parallels®), Digiboo can play movies.
  • Stay tuned for future announcement of Mac support.

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Does Digiboo support Android™?

  • Digiboo anticipates supporting Android devices by June of 2012.

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What is Digiboo?

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Does Digiboo support mobile devices?

  • Digiboo does not currently support mobile devices, but anticipates supporting these devices in Q2, 2012.

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What methods of Payment do you accept?

  • Visa®
  • MasterCard®
  • American Express®
  • Discover®

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How Often Does Digiboo update their movies?

  • Digiboo updates their movie selection weekly.

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How long do I have to watch a rented movie?

  • You have 30 days from the time of the movie download to start watching the movie.
  • Once you have started the movie, you have 48 hours before the movie expires.

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Are the movies in HD?

  • Digiboo movies are in standard definition.
  • Stay tuned for future support of high definition movies.

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How long will it take to download?

  • Using a USB 3.0 storage device, the download can be as little as 20 seconds.
  • Using a USB 2.0 storage device, the download can take 2-5 minutes.

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What happens to movies I don’t watch?

  • For movies that you rent, you will have 30 days to start watching the movie.
  • Once the movie is played, you will be able to view it for 48 hours, after which it will expire.
  • After expiration, you will need to rent it again in order to watch it.

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Playback on more than 1 device?

  • Purchased movies can be played back using up to 5 devices.
  • Rental movies can be played back using 1 device.

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How do I add a device to domain?

  • Simply insert your USB storage device with Digiboo content in the device you want to add. You need to make sure you can connect to the Internet for the few seconds it takes PlayReady® to link the new device to your domain.

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How do I remove a playback device from my domain?

  • Open the Digiboo Player and click the “Domain / Remove Device from a Single Domain” menu item. If you no longer want to play Digiboo content on this device, before you uninstall the application use this command to remove the device from your Digiboo domain.
  • Once you use this menu command, you will see a confirmation dialog.

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How do I find out what my playback devices are?

  • Open the Digiboo Player and click “Domain”
  • Then click the “View Devices” menu item
  • The Player will list what devices are in your personal domain.
  • You can only remove a device from the domain by using the “Remove Device from a Single Domain” menu item or the “Remove Device from All Domains” menu item.

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How large is an average movie?

  • A 2-hour movie is approximately 1.8 GB.

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Can you watch Digiboo movies on TV?

  • You can connect your computer to your TV via audio and video cables such as RCA, VGA, DVI, or HDMI. Check your TV and computer documentation for more information.

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How many movies can fit on a USB?

  • This depends on the amount of available free space on your USB storage device.  A 2-hour movie is approximately 1.8 GB.

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Do I need a special USB drive?

  • You will need a USB 2.0 storage device; USB 3.0 recommended.

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Do I need an Internet connection?

  • An Internet connection is only required the first time you use Digiboo in order to join your playback device to our domain. This connection requires just a few seconds.
  • You do not need to be connected to the Internet to watch content downloaded from the Digiboo kiosk because the videos are stored on the USB device.

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